Can I record my Conference calls?

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• Can I record calls? Do you provide an analysis dashboard?

  Every call made or received is recorded for future reference. You can access the MIS table (provided by knowlarity) or integrate it with your CRM to get the analysis report.

• How are calls routed?

  Call distribution is determined based on following criteria (in order): 1. Agent-Availability  If the Agent is Logged in and the status is set on 'Available'; And, the agent is not on a call with client; And, the agent has surpassed wrap-up duration. ...

• What is Max parallel calls?

  While creating the Campaign you'll notice a field Max Parallel calls. This indicates the number of calls that will be placed by our system in parallel. This is also know as the Throttling.  The value can be between 1-100, 100 being the maximum. By ...

• How can I make outbound calls?

  You or your agents can make outbound calls by using Click to call (C2C) feature in SuperReceptionist (SR). For initiating an outbound call in the SR, follow the below mentioned steps: 1. Ask you agent to set himself in Not-available status. 2. Use ...

• What is the size of a file when we record through Mobile APP.

  100kb= 1 min recording 60 min = 6 mb Considering it's a 9hr day with max 1 1 hr call and continuous calls on 30 secs each: 1hr + 120 calls * 8 = 6 mb + 48 mb = 54 mb max in a day